Our Policies

We stand behind every product we sell. If a course, toolkit, or template is materially different from what was described on its product page — including its scope, content, format, or stated deliverables — you are entitled to a full refund.

To request a refund, contact us within 7 days of your purchase date with your order details and a brief description of how the product did not match its description. We will review your request and process eligible refunds within 5–7 business days.

This guarantee covers misrepresentation only. It does not apply to change-of-mind purchases, failure to complete course material, or dissatisfaction with content that was accurately described before purchase.

We collect only the information necessary to provide our products and services — including your name, email address, and payment details at checkout. We do not sell or share your personal data with third parties for marketing purposes.

We use industry-standard security practices to protect your data. Payment information is processed through our payment provider and is never stored on our servers.

You may request access to, correction of, or deletion of your personal data at any time by contacting us.

By purchasing or accessing any TrustfullAI product, you agree to use it for lawful purposes only. Our digital products are licensed for personal or internal organizational use — redistribution, resale, or republication of our content is not permitted.

Course access is granted to the individual purchaser. Toolkit and template files may be used within your organization but may not be shared externally or rebranded for resale.

We reserve the right to update our products and policies. Material changes will be communicated to active customers.

Digital products are delivered immediately upon purchase confirmation. Course access is provided via a link to your enrolled account. Toolkits and templates are available as downloadable files from your order confirmation email.

If you experience any issues accessing a product after purchase, contact us and we will resolve it promptly.

If you have any questions about these policies or wish to raise a concern, please contact us through our contact page. We aim to respond to all inquiries within 2 business days.